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About Call Scripts

Accessing and Managing Call Scripts

Call scripts are predefined sets of responses that guide GAIL on how to interact with your customers based on various situations. These scripts help maintain consistency and professionalism in customer interactions. Here's how you can manage your call scripts:

  1. Access Call Scripts:
    1. Log in to your GAIL interface using your credentials.
    2. Once logged in, navigate to the "Call Scripts" section. This section allows you to view and edit existing call scripts.
  2. Understanding Call Scripts:
    1. Call scripts outline the responses GAIL will provide to your customers based on different scenarios or queries.
    2. Each call script is designed to address specific situations, such as inquiries about products, services, support issues, or general information.
  3. Editing Existing Call Scripts:
    1. To edit an existing call script, locate the script you wish to modify within the "Call Scripts" section.
    2. Click on the script to open it for editing. You will see the predefined responses and options associated with that script.
  4. Tailoring to Your Business:
    1. Review the existing call script and make any necessary modifications to tailor it to your business needs.
    2. You can edit the text of the responses, add additional options, or customize the script to align with your brand voice and customer service standards.
    3. You may also Let GAIL Generate a Call Script for you by answering a few questions in the field box for generating.
    4. Review, edit, and configure the tasks GAIL has outlined for the Script.
    5. Add your FAQs pertaining to the Script.
  5. Saving Changes:
    1. After making edits to the call script, ensure to save your changes before exiting the editing interface.
    2. Look for a "Save" or "Update" button within the interface to confirm and save your modifications.
  6. Testing and Implementation:
    1. Before deploying the edited call script, consider testing it with your GAIL phone line to ensure that it functions as intended.
    2. Once you are satisfied with the changes, you can implement the updated call script to be used in customer interactions by deploying a new Campaign.

By effectively managing your call scripts, you can ensure that GAIL responds to your customers in a consistent and professional manner. If you encounter any difficulties or have questions about managing call scripts, please refer to the provided documentation or contact our support team for assistance.