Final Steps Support Page
Before fully launching GAIL, follow these Final Steps to ensure smooth call management and system readiness. This section covers how to review calls, collaborate with your team, and finalize your settings before going live.
1. Call Management & Review
Once GAIL is live, you’ll need to manage and review calls effectively. Before launch, verify that all call management features work as expected.
- Verify Call Review on the Calls Page – Ensure you can access all completed calls, including details like timestamps, caller information, and call outcomes.
- Test Filtering Options – Use filters to sort calls by status (answered, missed, transferred), duration, or specific keywords in transcripts.
- Practice Adding Notes & Team Collaboration – Learn how to add internal notes to calls and collaborate with team members to track important details.
- Test Transcript Review & Audio Playback – Check that call transcripts are accurate and that you can listen to recorded audio for quality control.
A well-organized call review process helps improve customer interactions and enhances team efficiency.
2. Go Live
Once all tests are complete, it’s time for the final setup to officially launch GAIL.
- Complete a Final Review of All Settings & Configurations – Double-check that all GAIL settings, scripts, use cases, and call workflows are correctly set up.
- Connect Call Forwarding – If necessary, ensure that GAIL can forward calls to the right person or department when required.
With everything verified, you’re ready to go live and start using GAIL for real customer interactions!