1. Navigate to https://gail.staging-lula.com/start
2. Click "Receptionist"
3. Click this text field.
4. Click this field.
5. Click this icon.
6. Click "Edit"
7. Click "Add Action"
8. Click this text field.
9. Click this text field.
10. Click "Save Use Case"
11. Click "Add Use Case"
12. Click this text field.
13. Type "Assist with rate increase"
14. Click the "Enter a description" field.
15. Type "Empathetically assist callers who are frustrated about an increase to their rate"
16. Click "Add Action"
17. Click this text field.
18. Type "Ask for policy number"
19. Click "Add Action"
20. Click this text field.
21. Type "Let the caller know we will schedule time with an agent for a policy review to see if there's anything else we can"
22. Click this text field.
23. Click "Save Use Case"
