Process for Handling Opt-Out Requests Templates
These templates are how you handle opt-out requests from your customers. Just copy, paste, and adjust to your needs!
When a user replies STOP, they are immediately unsubscribed from future SMS communications via our messaging provider (Gail by Lula via Twilio). [BUSINESS NAME] also ensures all opt-outs are manually updated across our internal systems (CRM, phone dialers, email lists). If a user contacts us via phone or email, the request is processed within 24 hours and marked as “Do Not Contact.”
All opt-out replies (e.g., STOP) are automatically processed and suppressed through our SMS platform, Gail by Lula. [BUSINESS NAME] also performs a manual audit across systems including our CRM and communication tools to flag the contact as “Do Not Contact.” Phone and email-based opt-outs are handled within 1 business day.
When an end user replies STOP, they are instantly removed from future SMS campaigns via automated suppression through Twilio. Additionally, [BUSINESS NAME]’s team manually updates the user’s status across all applicable tools (CRM, dialer platforms, and records databases), tagging them as ineligible for future outreach. Manual requests via phone or [www.SAMPLESITE.com] are fulfilled within 24 hours.
SMS opt-outs are first handled automatically by our messaging platform, which suppresses future delivery to the number. [BUSINESS NAME] also flags the user in all related systems—including CRM, sales tools, and phone systems—as “Do Not Contact.” Manual opt-out requests via phone ((XXX)XXX-XXXX) or the website [www.SAMPLESITE.com] are processed within one business day.
When a contact sends a STOP message, our SMS infrastructure automatically prevents further outreach. In parallel, [BUSINESS NAME]’s operations team manually removes the individual from all communication systems (CRM, call tools, email marketing), assigning a “Do Not Contact” status. All non-SMS opt-outs, such as phone or email requests, are resolved within 24 hours.
Every SMS sent by [BUSINESS NAME] will clearly identify the sender and include an opt-out instruction such as “Reply STOP to unsubscribe” and a help option like “Reply HELP for assistance.” These disclosures will be included in the message footer and follow all requirements set forth by 47 C.F.R. § 64.1200(d) and industry standards.
[BUSINESS NAME] ensures every outbound SMS includes (1) our business name for clear identification, (2) a user-friendly opt-out command (“Reply STOP”), and (3) a support option (“Reply HELP”) for immediate assistance. This flow adheres to FCC rules under 47 C.F.R. § 64.1200(d)(4) and aligns with SMS compliance best practices.
Each message sent by [BUSINESS NAME] will contain an explicit disclosure identifying the sender and include consumer-friendly options such as “Reply STOP to unsubscribe” and “Reply HELP for assistance.” These instructions are compliant with 47 C.F.R. § 64.1200(d)(4) and recommended by compliance frameworks across the SMS industry.
All SMS communications from [BUSINESS NAME] will be compliant with TCPA regulations and 47 C.F.R. § 64.1200(d) by including: Clear sender identification, a simple opt-out mechanism (Reply STOP), and a help prompt (Reply HELP) for customer support. These elements will be present in every message for transparency and legal compliance.
To maintain full compliance with federal regulations, [BUSINESS NAME] includes standardized opt-in and opt-out language in all SMS messages. Each message will contain the sender’s name, a clear opt-out command (Reply STOP to unsubscribe), and a help keyword (Reply HELP for assistance), as outlined in 47 C.F.R. § 64.1200(d)(4).