Testing Phase Support Page

1. Call Testing

Before launching GAIL, you must complete at least 30 test calls to verify functionality and accuracy.

• Test Each Use Case Thoroughly – Make sure GAIL responds correctly in different situations, including answering FAQs, handling objections, scheduling appointments, or transferring calls.
• Simulate Real-World Scenarios – Run test calls using various customer responses to ensure GAIL can handle different tones, interruptions, and unexpected inputs.
• Evaluate Call Quality – Listen to test calls to check voice clarity, natural flow, and overall performance.

By thoroughly testing calls, you can fine-tune GAIL’s responses and improve customer interactions before launch.

2. Use Case Review

Use cases determine how GAIL handles different types of calls. Before going live, you should review and adjust them as needed.

• Review All Use Cases in Templates – Go through the pre-set use cases to ensure they match your business needs.
• Accept, Edit, or Delete Existing Use Cases – Modify existing cases to improve accuracy or remove unnecessary ones.
• Create New Use Cases – If any important customer interactions are missing, add new use cases to cover all possible scenarios.

A complete and well-structured use case setup ensures that GAIL provides accurate and helpful responses in every situation.

3. Campaign Testing

Before launching real campaigns, run a test campaign to verify that everything is working correctly.

• Upload Test Contacts – Use a small batch of test contacts to simulate real interactions.
• Run a Test Campaign – Activate a test campaign and monitor how GAIL performs in different scenarios.
• Download and Review Campaign Report – Analyze call outcomes, including connection rates, conversation flow, and customer responses.
• Review Individual Call Data – Listen to test call recordings and check logs for accuracy, effectiveness, and areas for improvement.

Testing campaigns help you identify any final adjustments needed before launching at full sca