Skip to content
English
Contact us
  • There are no suggestions because the search field is empty.

Use Cases and Script Management

Here's what you need to know

Updates:

  • Unified Use Cases: Use cases now apply across all scripts (inbound and outbound).
  • Complexity Scoring: Measures whether scripts have too much or too little information.
    • Ideal range: 2,000 to 5,000 points.
  • Voice Selection: Assign different AI voices to individual scripts within a campaign.

New Script Features:

  • Toggle use cases on/off to control their inclusion in specific scripts.
  • View archived use cases and switch to list view for better organization.

Steps to Optimize Scripts and Complexity Scores:

  1. Open a script from the "Scripts" section.
  2. Check the complexity score displayed at the top of the page.
  3. Adjust content as follows:
    1. Add details to improve low scores (e.g., expand instructions or add examples).
    2. Condense verbose scripts to lower high scores.
  4. Assign a voice to the script by selecting from the dropdown menu.
  5. Save the script and preview changes to ensure it aligns with your campaign needs.

 

FAQ

How does toggling use cases impact the complexity score?

Toggling off complex use cases can lower the complexity score by reducing the amount of information analyzed. However, the impact is minimal unless you have a large number of use cases (e.g., over 60).

What is the ideal complexity score range? The ideal range is 2,000 to 5,000 points. Scores above 10,000 may lead to performance issues.

Can I use different scripts for different times of day? Yes, you can create separate inbound scripts for business hours and after-hours scenarios. Use conditional logic to manage customer interactions.